Policy and procedure manual for dme

Step-by-step guidance and helpful forms assist you in quickly obtaining all necessary licenses and accreditations, including receiving Medicaid and Medicare approval specific to your state. This manual has all the sample policies and procedures ready to be customized to navigate the Medicare certification process. The book comes with cross-references that match the applicable accreditation standards. Have us do it for you! The policies we write will meet current CMS quality standards and accreditation requirements.

When you purchase our service, you complete a brief questionnaire during which we gather essential information about company. The policy is the what and the procedure is the how to. Policies and procedures may be contained within the same document or within two separate documents. The key to the success of your policy manual is that it is accessible by all staff and well understood and followed. Since the manual is considered a set of rules, the staff must be aware of the rules and where the rule book is stored, so they can use the manual on an on-going basis to refer back to when questions arise.

DME policy manuals are sometimes written by the staff and management of an organization. Other times, home medical equipment organizations will purchase a template, which uses boilerplate policies and procedures. Both can be used effectively. If you write your own, include the staff that actually has to live with the policy and utilize the procedure as you craft the document. If you use a template, be sure to customize and personalize the policies and procedures so that it accurately defines the principle and the steps to be followed in the procedures.

Written policies and procedures that are required by law and regulation, payer requirements, or accreditation standards include:. During the survey process, staff should be aware of how to access the manual and expect to answer questions about it when they talk to the surveyor. No need to memorize it line by line or know that the complaint policy is on page ; just be able to articulate how you access the information and demonstrate that you know how to find the answer if necessary.

Finally, remember that the DME policy manual is a living, breathing document. Surveyors have reason to be concerned when presented with a shiny new manual still in the shrink-wrap.